Technical reports of glitches and issues by users go from the user to some level of eBay CS - and that seems to be it. We can also take from this a confirmation that there is such a degree of separation between eBay members and eBay engineers that never the twain do meet. What we as eBay users - who see the results of eBay tinkering all too often - can take from this is that the more useless tinkering isn't done by the (presumably) high-level engineers working for eBay. Implicit in what he said was that he was impressed by eBay engineers, and not so impressed by CS. The first point of interest was that he stated that he wished eBay users had access to eBay engineers and executives rather than just customer support. Mario (from Gixen) was at the eBay Connect 2019 conference (25-26 June, in San Jose) and has thoughts to share.
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